terms and conditions

TERMS AND CONDITIONS – DEUXCHEMINS

Version 1.0

  1. Definitions

In these terms and conditions, the following definitions apply:

  • DeuxChemins: the company offering tours, guided accompaniment, presentations, content creation, and related services.
  • Client: any natural or legal person who enters into an agreement with DeuxChemins.
  • Services: all activities offered by DeuxChemins, including but not limited to guided tours, excursions, lectures, presentations, content development, and consultancy.
  • Agreement: any arrangement between DeuxChemins and the client regarding the provision of services.
  1. Applicability
  • These terms and conditions apply to all quotes, agreements, services, and deliveries by DeuxChemins, unless otherwise agreed in writing.
  • Deviations are only valid if they have been confirmed in writing by DeuxChemins.
  • Any general terms and conditions of the client are explicitly rejected.
  1. Quotes and formation of the agreement
  • All quotes from DeuxChemins are without obligation, unless stated otherwise.
  • An agreement is formed as soon as the client confirms the quote in writing, by email, or via a booking platform.
  • DeuxChemins reserves the right to refuse an assignment without stating reasons.
  1. Prices and payment
  • All prices are stated in euros and exclude VAT, unless indicated otherwise.
  • Payment must be made within 14 days of the invoice date, unless otherwise agreed.
  • In the event of late payment, the client is legally and without notice of default liable for:
    • interest on arrears of 1% per month, and
    • a fixed compensation of 10% of the invoice amount, with a minimum of €50.
  • DeuxChemins reserves the right to suspend services if payment is not received.
  1. Cancellation and modification by the client
  • Cancellations must be made in writing.
  • The following cancellation conditions apply:
    • More than 14 days in advance: free of charge.
    • 14 to 7 days in advance: 50% of the total amount.
    • Less than 7 days in advance: 100% of the total amount.
  • Changes to date, time, or content are only accepted if the schedule permits. Any additional costs will be charged.
  1. Cancellation or modification by DeuxChemins
  • DeuxChemins may cancel or modify a service in case of force majeure, illness, safety risks, or circumstances beyond its control.
  • In such cases, the client will be informed as soon as possible and offered an alternative date or a refund.
  • DeuxChemins is not liable for additional costs incurred by the client (such as transport, accommodation, etc.).
  1. Execution of services
  • DeuxChemins performs the services to the best of its ability, with professionalism, care, and attention to historical accuracy.
  • The client provides all necessary information, access, and cooperation to ensure the services can be performed correctly.
  • Times and duration of tours are indicative; circumstances such as weather, crowds, or safety may require adjustments.
  • By booking, participants declare they understand that the tour is a
    recreational activity and not a transport service. They agree that
    the route, stops, and duration of the tour are determined solely by the guide.
  1. Liability
  • DeuxChemins is not liable for damage resulting from:
    • incorrect or incomplete information provided by the client,
    • circumstances beyond the control of DeuxChemins,
    • loss, damage, or theft of personal property during tours or activities.
  • In all cases, the liability of DeuxChemins is limited to the amount of the relevant invoice.
  • Participation in tours is always at your own risk.
  1. Intellectual property
  • All texts, presentations, photos, designs, tour concepts, and other creations by DeuxChemins remain the property of DeuxChemins, unless otherwise agreed in writing.
  • It is not permitted to copy, distribute, or commercially use material from DeuxChemins without prior written permission.
  1. Privacy and data processing
  • DeuxChemins processes personal data solely for the execution of the agreement and in accordance with applicable privacy legislation.
  • Data is not shared with third parties, unless necessary for the execution of the services or required by law.
  1. Force majeure
  • Force majeure is defined as: any circumstance that prevents the execution of the agreement and cannot be attributed to DeuxChemins, such as extreme weather conditions, strikes, pandemics, technical failures, or government measures.
  • During force majeure, obligations are suspended. If the period lasts longer than 30 days, both parties may terminate the agreement without compensation.
  1. Complaints
  • Complaints must be reported in writing within 7 days after the service has been performed.
  • DeuxChemins will investigate the complaint carefully and respond within a reasonable period.
  1. Applicable law and competent court
  • All agreements are governed by Belgian law.
  • Disputes will be submitted to the competent court of the district of Bruges.
  1. Final provisions
  • If any provision of these terms proves to be invalid, the remaining provisions remain fully in force.
  • DeuxChemins reserves the right to change these terms. The most recent version is always applicable.